Flower Delivery Biggin Hill Returns & Complaints Guide

Our Commitment to Fresh Flowers in Biggin Hill

At Flower Delivery Biggin Hill, customer satisfaction is at the heart of our local floristry service. We take pride in delivering only the finest, freshest flowers to homes and businesses across the Biggin Hill area. Our fresh flowers guarantee ensures every customer receives blooms at their peak beauty and longevity. If your experience does not match this promise, please consult the relevant sections below for our clear returns, refunds, and complaints guidance.

Damaged-on-Arrival Policy

We understand how disappointing it can be to receive flowers that are not in ideal condition. If your flower arrangement arrives damaged or wilted, please reach out to us within 48 hours of delivery. Damages can include smashed blooms, crushed stems, or clear signs of poor handling during transit. The quicker we learn of the issue, the faster we can make things right for you.

Freshness Window Guarantee

Our fresh flower promise means your bouquet or floral arrangement should remain vibrant for a minimum of 5 days from delivery when cared for as per our instructions. Should your flowers show signs of premature wilting or fading within this window, we are here to help. Sometimes, certain sensitive blooms may begin to deteriorate more quickly under adverse conditions, but our guarantee covers losses not linked to neglect or extreme environmental factors.

Refund and Replacement Options

Your satisfaction drives our service. If you experience issues covered by our damaged-on-arrival or freshness claim policies, you may select from:

• Full or Partial Refund: The value of the arrangement will be refunded, depending on the extent of the problem.
• Replacement Arrangement: We will arrange a prompt delivery of a replacement bouquet at no extra charge within the Biggin Hill area.

To process a refund or arrange a replacement, please notify us as soon as possible after delivery, and where relevant, include photographs of the items received to help us quickly verify the issue.

How to Make a Complaint

We are dedicated to resolving any concerns with care and urgency. If you have any complaint regarding our flowers, delivery, or service, please contact us through your preferred method and include your order details and a description of your concern. Our Biggin Hill florists review every complaint individually and strive to respond within 24 hours of receiving your message.

Our complaints procedure involves:

1. Acknowledgement of your complaint and initial contact within one working day.
2. A review of your order, including any photos or details you provide.
3. Offering a resolution, such as a refund, replacement, or alternative arrangement that meets your needs.
4. Continuing communication until you are entirely satisfied with the outcome.

Your Trusted Local Biggin Hill Florist

As a trusted, independent florist serving Biggin Hill households and businesses, our reputation relies on every order. We always strive to deliver superior flowers and reliable service. Please don’t hesitate to contact us with any issues – we value your trust and look forward to delighting you with every floral delivery.