Welcome to our Terms & Conditions for online flower delivery in Biggin Hill and the surrounding areas. By accessing, browsing, or making a purchase through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing your order. If you do not agree to these terms, you must not use our services or website for any transaction. These terms apply to all customers ordering from Biggin Hill and neighbouring locations.
In these terms, references to "we", "us", and "our" refer to the company offering flower delivery services in Biggin Hill. References to "you" and "your" relate to you as the customer or website user. "Product(s)" means the flowers, bouquets, plants, and gifts available for order through our website. "Website" refers to our online shop for flower delivery in Biggin Hill and environs.
When you place an order through our online platform, the following process applies:
Orders can be placed 24/7 via our website. Processing times and delivery options are detailed at checkout and may vary during peak periods such as Valentine’s Day, Mother’s Day, and Christmas. It is your responsibility to ensure that the information supplied is accurate and complete. Any errors in your submission may result in delivery delays or incorrect deliveries, for which we cannot be held responsible.
All products are subject to availability. In the event that a particular flower or arrangement is unavailable, we reserve the right to substitute with items of equal or greater value and similar style and quality, without prior notice. Product images used on our website are for illustration only. The actual products delivered may differ in terms of flower types or colours due to seasonal availability and supply.
The prices displayed on our website are in British Pounds Sterling (GBP) and inclusive of VAT unless otherwise stated. Prices are subject to change without notification, but such changes will not affect orders for which you have already received confirmation. Delivery charges, if applicable, will be clearly stated during the checkout process. Any promotional codes or discounts are only valid for orders placed during their time of validity and subject to any specific terms of that promotion.
Full payment is required at the time the order is placed. Accepted payment methods include major debit and credit cards, and, where available, secure electronic funds transfer or payment services (such as digital wallets). Payment will be debited and cleared from your account prior to delivery of the product. Should there be an issue with your payment, including declines or chargebacks, we reserve the right to withhold delivery until payment issues are resolved or to cancel the order and notify you accordingly.
Flower delivery is available across Biggin Hill and the surrounding areas as specified on our website. It is your responsibility to ensure someone is available at the designated delivery address to receive the order. Deliveries will be attempted within the specified date and time range chosen at checkout, with reasonable endeavours made to achieve timely delivery. We do not guarantee specific delivery times.
In the event no one is present to receive the delivery, our delivery personnel will follow any pre-approved instructions (including leaving with a neighbour or in a safe place), at your risk. If delivery cannot be made, alternative arrangements may be required, and additional charges may apply. You are responsible for ensuring access to the property or premises at the time of delivery. Once delivered as instructed, responsibility and ownership for the flowers and gifts pass to you or the recipient.
You may cancel or amend your order by contacting us as soon as possible after purchase. For most orders, cancellations or amendments are possible up to 24 hours before the scheduled delivery date. For orders due for same-day or next-day delivery, or during peak periods, we may be unable to accommodate changes or cancellations once the order is being processed or dispatched.
To cancel or amend your order, please refer to the instructions provided on your order confirmation. We recommend acting promptly for the best chance of cancellation or change. Refunds (where applicable) will be processed to the original payment method within 7 working days, subject to your bank’s standard processing times.
For bespoke or customised arrangements, amendments or cancellations may not be possible if preparation has already commenced. Similarly, orders involving perishable goods cannot be refunded after dispatch unless faulty.
Due to the perishable nature of flowers and fresh products, returns are generally not accepted once delivered unless the product is deemed defective. If you believe that your delivered flowers are unsatisfactory or damaged, you must notify us within 24 hours of delivery. We may require photographic evidence to review your concerns. If a valid complaint is upheld, we will offer a replacement or a refund at our discretion.
If delivery is not made due to incorrect information provided by you, we are not liable for any loss, and you may be charged for redelivery. If we are unable to fulfil your order due to circumstances within our control, you will be offered a full refund or an alternative solution.
Our liability to you is limited to the value of the products ordered. We accept no responsibility for indirect, incidental, or consequential loss or damage however arising. We do not accept liability for delay or failure to deliver due to circumstances beyond our reasonable control, including but not limited to acts of God, adverse weather conditions, third-party actions, or postal/courier service issues.
Nothing in these terms is intended to exclude or limit liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or for any statutory rights you may have as a consumer under UK law.
You are responsible for ensuring the accuracy of order details provided, including recipient name, delivery address, and contact information. You must not use our website or services for unlawful or fraudulent purposes. We reserve the right to refuse or cancel orders if we have reasonable grounds to suspect breach of these terms, fraudulent activity, or misuse of the service.
All content, graphics, images, and design elements on our website are the property of the company or its licensors. They are protected under applicable intellectual property laws. Copying, reproduction, or resale of any part of the website or product descriptions is strictly prohibited without prior written consent.
We process personal data in accordance with relevant UK data protection laws and our separate Privacy Policy. Personal information is used solely for the purpose of fulfilling your order and providing customer service, unless you indicate your wish to receive marketing communications from us.
We reserve the right to revise these Terms & Conditions from time to time by updating this page. The date of the most recent update will be indicated. Continued use of the website and/or our services indicates your acceptance of any updated terms. It is your responsibility to check and review the current Terms & Conditions before placing orders.
These Terms & Conditions and any disputes arising from related transactions shall be governed by and construed in accordance with the laws of England and Wales. The English courts shall have exclusive jurisdiction to resolve any disputes arising under or in connection with these terms or the supply of our flower delivery services in Biggin Hill and neighbouring areas.
If you have any questions regarding these Terms & Conditions, your order, or require assistance with our online flower delivery service in Biggin Hill, please refer to the customer service section on our website. Our team will be pleased to assist you in resolving any issues or queries promptly.
These Terms & Conditions apply to all customers purchasing from our online shop for flower delivery in Biggin Hill and the surrounding areas, whether as individuals or on behalf of an organisation. By completing your transaction, you confirm acceptance of these terms in full.
Thank you for choosing our online flower delivery service in Biggin Hill. We appreciate your custom and look forward to providing you with beautiful, fresh blooms and exceptional customer care.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Biggin Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Biggin Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
